With a decade of experience in this tumultuous industry, in the most highly impacted states in the nation, I’m bringing my ‘bootstrap-to-booming’ experience to your agency to help ease the burden of maintaining service standards and lift the weight of backlogged admin work that I’ve seen plague so many agencies.

From startups to captives to national corporate agencies, I’ve worked in all capacities filling numerous roles, and seen the service bottlenecks and delays not having properly managed files can have, and the confusion and frustration for clients when communication isn’t clear. That’s why I’m taking it back to the basics, ready to do the heavy lifting that’s desperately needed but there’s never time or capacity for on our teams.

Whether a small agency fighting to keep up with the growing demands and documentation of your Small Business books, a growing team that has higher priorities to focus on than auditing/managing admin work, you’re attempting to onboard an offshore support team and don’t know where to start, or you’re fighting the current retirement wave and need help ensuring a smooth transition of accounts, I’m your gal.